Complaints

We investigate complaints against vehicle dealers licensed to sell vehicles in Texas. You can file a complaint whether you are a consumer or a vehicle dealer. For additional information or assistance with enforcement actions, call us at (888) 368-4689 or (512) 465-4204.

Filing a Complaint

If you have a complaint about a dealer's sales practices, please follow the steps below:

• For the fastest processing of your complaint, go to the Motor Vehicle Dealer Online Complaint System.
• Following the directions, provide a copy of the sales contract and other documents you may have received from the dealer. For advertising complaints, please provide a copy of the advertisement.
• If we find evidence of a violation of the laws we enforce we may initiate administrative action in the name of the TxDMV against the person or entity. Please be advised that any civil penalty collected by the TxDMV is credited to a specified state fund. The Texas Department of Motor Vehicles cannot pursue a private claim for damages on your behalf. You may have civil claims against the dealer or person you are complaining about that are separate and apart from our administrative action. We encourage you to seek private legal counsel to assist you in determining your rights, time limits to file civil claims and other options in this matter.
• Should you have trouble filing, please contact us at (888) 368-4689.

Complaints About Defective Vehicles

If your complaint is about a defective vehicle, you may be able to receive assistance through the Texas Lemon Law.

Complaints Against a Motor Carrier

You may submit your complaint against a motor carrier (i.e.- trucking company, moving company or bus company) using our online system. You will be notified via email when the case has been accepted.

Customer Service Complaint

Have a complaint? It is helpful for us to know where to start. Please tell us who you were working with and what happened. We really need your plate or complete vehicle identification number (VIN) to do our best job to help you.

We are sorry your experience was not a good one, but rest assured we will do all we can to set things straight.

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Complaints About Fraud, Waste or Abuse

The State Auditor's Office (SAO) investigates allegations of fraud, waste, or abuse relating to state funds associated with state agencies and institutions of higher education.